If you have any questions, complaints, or claims with respect to the Services, please contact us at [email protected]

Frequently Questioned Answers

Q: Can I download copyrighted content (stream-ripping) ?

- Yes if you have licensed, and no if you don't have permission. You will be fully take responsible if download copyrighted content, please read carefully ToS

Q: I'm unable to extract ZIP file on MacOS (Error 2 - No such file or directory)

We highly recommended use free powerful unzip utility The Unarchiver to extract it, it should work.

Q: How long does download link expires?

- Download link will expire in 24 hours.

Q: What video formats do you support?

- Currently we only support download with .mp3, .mp4, mkv format.

Q: Which platform your service support?

- We support almost popular platform.

Q: Is this service free?

- Not at all, but you can use a free subscription with low priority.

Q: Can I get refund?

- All our subscription plan is non-refundable.

Q: Can I upgrade to higher plan?

- Yes you can, we will calculating your remain day to discount the price

Q: Why I just create my account but it say already exceeded the daily video download on free subscription plan?

- This usually happen when you are on public wifi, please upgrade your account to remove limit.

Q: How many videos I can backup in one day?

- You can download unlimited with fair-usage policy, please read ToS here.